Notice of Privacy Practices

Notice of Privacy Practices


This Notice Describes How Health Information About You May Be Used and Disclosed and How You Can Get Access To This Information. Please Review It Carefully.
This Notice of Privacy Practices (“Notice”) applies to MyAdvocate Medicare Advantage (HMO-POS). If you have questions about this Notice, please contact Customer Service at (888) 298-4650 (TTY: 711). Customer Service is available from 8 a.m. to 8 p.m. CST during the following timeframes:

  • Monday through Friday from Apr. 1 – Sept. 30
  • Seven days a week from Oct. 1 – Mar. 31

This Notice describes how we will use and disclose your health information. The terms of this Notice apply to all health information generated or received by MyAdvocate Medicare Advantage, whether recorded in our business records, your medical record, billing invoices, paper forms, or in other ways. Unless otherwise provided by law, any data or information pertaining to the health, diagnosis, or treatment of a member under a policy or contract, or a prospective member, obtained by MyAdvocate Medicare Advantage from that person or from a health care provider, regardless of whether the information is in the form of paper, is preserved on microfilm, or is stored in computer-retrievable form, is confidential and may not be disclosed to any person except as set forth below.

How We Use and Disclose Your Health Information
We use or disclose your health information as follows (in Minnesota, we will obtain your prior consent):

  • Help manage the health care treatment you receive: We can use your health information and share it with professionals who are treating you. For example, a doctor may send us information about your diagnosis and treatment plan so we can arrange additional services.
  • Pay for your health services: We can use and disclose your health information as we pay for your health services. For example, we share information about you with your primary care practitioner and/or provider to coordinate payment for those services.
  • For our health care operations: We may use and share your health information for our day-to-day operations, to improve our services, and contact you when necessary. For example, we use health information about you to develop better services for you. We are not allowed to use genetic information to decide whether we will give you coverage and the price of that coverage. This does not apply to long-term care plans.
  • Administer your plan: We may disclose your health information to your health plan sponsor for plan administration. For example, your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.

 

We may share your health information in the following situations unless you tell us otherwise. If you are not able to tell us your preference, we may go ahead and share your information if we believe it is in your best interest or needed to lessen a serious and imminent threat to health or safety:

  • Family and friends: We may disclose to your family and close personal friends any health information directly related to that person’s involvement in payment for your care.
  • Disaster relief: We may disclose your health information to disaster relief organizations in an emergency.

 

We may also use and share your health information for other reasons without your prior consent:

  • When required by law: We will share information about you if state or federal law require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
  • For public health and safety: We can share information in certain situations to help prevent disease, assist with product recalls, report adverse reactions to medications, and to prevent or reduce a serious threat to anyone’s health or safety.
  • Organ and tissue donation: We can share information about you with organ procurement organizations.
  • Medical examiner or funeral director: We can share information with a coroner, medical examiner, or funeral director when an individual dies.

  • Workers' compensation and other government requests: We can share information to employers for workers’ compensation claims. Information may also be shared with health oversight agencies when authorized by law, and other special government functions such as military, national security and presidential protective services.
  • Law enforcement: We may share information for law enforcement purposes. This includes sharing information to help locate a suspect, fugitive, missing person or witness.
  • Lawsuits and legal actions: We may share information about you in response to a court or administrative order, or in response to a subpoena.
  • Research: We can use or share your information for certain research projects that have been evaluated and approved through a process that considers a member’s need for privacy.

 

We may contact you in the following situations:

  • Treatment options: To provide information about treatment alternatives or other health related benefits or MyAdvocate Medicare Advantage services that may be of interest to you.
  • Fundraising: We may contact you about fundraising activities, but you can tell us not to contact you again.

 

Your Rights That Apply to Your Health Information
When it comes to your health information, you have certain rights:

  • Get a copy of your health and claims records: You can ask to see or get a paper or electronic copy of your health and claims records and other health information we have about you. We will provide a copy or summary to you usually within thirty (30) calendar days of your request. We may charge a reasonable, cost-based fee.
  • Ask us to correct your health and claims records: You can ask us to correct health information that you think is incorrect or incomplete. We may deny your request, but we’ll tell you why in writing. These requests should be submitted in writing to the contact listed below.
  • Request confidential communications: You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Reasonable requests will be approved. We must say “yes” if you tell us you would be in danger if we do not.
  • Ask us to limit what we use or share: You can ask us to restrict how we share your health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

  • Get a list of those with whom we've shared information: You can ask for a list (accounting) of the times we’ve shared your health information for six (6) years prior, who we’ve shared it with, and why. We will include all disclosures except for those about your treatment, payment, and our health care operations, and certain other disclosures (such as those you asked us to make). We will provide one (1) accounting a year for free, but we will charge a reasonable cost-based fee if you ask for another within twelve (12) months.
  • Get a copy of this privacy notice: You can ask for a paper copy of this Notice at any time, even if you have agreed to receive it electronically. We will provide you with a paper copy promptly.
  • Choose someone to act for you: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
  • File a complaint if you feel your rights are violated: You can complain to the U.S. Department of Health and Human Services Office for Civil Rights if you feel we have violated your rights. We can provide you with their address. You can also file a complaint with us by using the contact information below. We will not retaliate against you for filing a complaint.

    Contact Information:
    MyAdvocate Medicare Advantage
    Customer Service
    PO Box 8000
    Marshfield, WI 5449-8000

    Phone: (888) 298-4650 (TTY: 711)

 

Our Responsibilities Regarding Your Health Information

  • We are required by law to maintain the privacy and security of your health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your health information.
  • We must follow the duties and privacy practices described in this Notice and offer to give you a copy.
  • We will not use, share, or sell your information for marketing or any purpose other than as described in this Notice unless you tell us to in writing. You may change your mind at any time by letting us know in writing.

 

Changes to This Notice
We may change the terms of this Notice, and the changes will apply to all information we have about you. The new Notice will be available upon request and online at www.MyAdvocateMA.com.

 

Effective Date
This Notice of Privacy Practices is effective Oct. 1, 2025.

 

BESHP, Inc. (MyAdvocate Medicare Advantage), is an HMO-POS plan with a Medicare contract. Enrollment in BESHP, Inc. depends on contract renewal. BESHP, Inc. complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, religion, pregnancy and related conditions, sex (including sexual orientation, gender identity, sex stereotypes, sex characteristics and intersex traits), age, disability, health status, marital status, arrest or conviction record or military participation in the administration of the plan, including enrollment and benefit determinations.


CMS ID Number: H0816_MyAMAWebsite_07-25_NE_M

2025 MyAdvocate Medicare Advantage (BESHP, Inc.). All rights reserved.

Last Updated On: 7.2.25 at 3:00 PM